Terms and conditions of sale and website use
Conditions of sale
These conditions apply to all sales made through www.clairefrance.ca website.
All orders are prepared in our warehouse. Items we have in stock are normally shipped in 48 hours, and those we do not have in stock are shipped in 7 to 10 days. If an item is not available, the customer is notified by email, and the item is removed from the order.
All prices indicated on www.clairefrance.ca website are in Canadian dollars. The shipping charges and applicable taxes are not included. The price for each product is the one that is posted on the website at the time of purchase. Claire France reserves the right to modify at any time and without notice the prices of items shown on the website.
Sales taxes are calculated based on the province where the order will be shipped. In Quebec, for instance, the added taxes are QST (Quebec sales tax) and GST (Federal goods and services tax).
Orders placed on www.clairefrance.ca must be paid by credit card (Visa, MasterCard or American Express), Visa Debit card or Claire France gift card. No other method of payment is accepted.
Delivery and shipping cost
Claire France offers delivery of items bought on www.clairefrance.ca across Canada. The shipping rates per order are $7.95 for regular service and $10 for express service. These rates are fixed and established regardless of the address, the province or the number of items in the order.
Please note we cannot deliver to PO boxes or abroad.
For any single order of $75 or more (before taxes), Claire France automatically pays shipping for regular delivery service. For express delivery service, the client must pay the shipping cost ($10).
Orders of items in stock at our warehouse are processed within two business days plus:
- 2–3 business days for express delivery service;
- 3–7business days for regular delivery service.
Claire France will in no way be held responsible for late delivery due to the carrier (Canada Post).
Instead of having your order delivered to you, you can pick up your order in the Claire France store of your choice. This delivery option is free regardless of the amount of the order. You will be notified by phone as soon as your purchases arrive at the store. To retrieve your purchases, you must present your invoice, credit card, and ID.
Returning goods purchased on our website
If you are unsatisfied with items purchased on our website, you can return them free of charge within 30 days of the mailing date.
- By mail: follow the 4-step process, print the forwarding label, affix it on the parcel and send back the parcel. As soon as we receive the parcel at our office, we will reimburse you by the same method of payment you used to place your order. You will incur no charges at the post office. However a $7.95 fee will be deducted from your refund to cover return shipping charges. If you are a Avantage member, no fee shall be deducted from your refund as you benefit from free mail returns;
- In a Claire France store: on presentation of your invoice, we will refund according to the payment method used when ordering.
Items must be returned in a new condition and carry the original label. Items that have been washed, worn, stained or damaged will not be refunded or exchanged. For hygienic reasons, underwear, swimwear and earrings are neither refundable nor exchangeable. The shipping cost paid for your order is not refundable.
Cancelling a web order
You can cancel a Web order as long as we did not send a shipping confirmation thereof. You can check whether or not we have sent a confirmation by calling (514) 399-0899 or 1 (844) 362-1555 (toll free). If you have already received the shipping confirmation, you can return the items ordered as soon as you receive them by following the standard procedure described above.
Returning goods purchased in store
Store-bought items can only be exchanged or refunded in stores within 30 days of the purchase date. We will refund according to the payment used upon the purchase. Items purchased on sale cannot be returned.
Items must be returned in a new condition and carry the original label. Items that have been washed, worn, stained or damaged will not be refunded or exchanged. For hygienic reasons, underwear, swimwear and earrings are neither refundable nor exchangeable. The shipping cost paid for your order is not refundable. Gift cards are not refundable.
Privilege members get a 15% on all their Claire France purchases in stores or online, as well as free return shipping on items bought on our website. Privilege program membership costs $20 including taxes. It is valid for 12 months following the activation date and is not refundable.
Lost or stolen membership cards can be replaced for a $2 fee. The membership number on the card is personal and can only be used by the cardholder.
A membership acquired in a store is valid in our online store and vice-versa. To take advantage of program benefits online, members must have an online account and save their number in it. Discounts and advantages will apply automatically for 12 months.
The Avantage program replaces the V.I.P. card since March 29th, 2017. Holders of a valid V.I.P. card become automatically Avantage members until their card expires.
Claire France gift card sales are final and are not subject to refunds or exchanges. Gift cards can be used at any time to pay for online or in-store purchases, but cannot be redeemed for cash (not redeemable). Gift cards do not have an expiry date. Damaged or modified cards will not be accepted. Will not replace gift cards in the event of loss, theft or unauthorized use.
For items retuned that were paid with a gift card, we will issue a new gift card with the refund amount.
The use of a gift card will be considered as proof of acceptance of these terms and conditions.
Conditions of website use
2. Use of this Website
You can browse this website for personal information and entertainment purposes, or your personal purchases, but you are not allowed in any manner whatsoever to distribute, modify, communicate, transmit, revise, or otherwise use the materials shown on this website. Any use of the materials on any other website or network system for any reason is prohibited without the written consent of Claire France.
The materials on this website may be subject to copyright and other intellectual property rights, and any unauthorized use of such materials may violate copyright, trademark and other laws. The use of any materials or trademarks other than as expressly provided for by these terms is strictly prohibited.
3. User Submissions
Except as otherwise provided in our Privacy Statement, any material, information or other communication you transmit or post to our website (“communications”) will be considered non-confidential and non-proprietary. Claire France and its affiliates or others may copy, display, post, transmit, disclose, communicate or otherwise use the communications. You are prohibited from posting or transmitting to or from our websites any unlawful, threatening, libellous, profane, defamatory, obscene or pornographic material, or any material that would infringe the copyright or other intellectual property rights of another party if used without that party’s permission, or any software that contains a virus, defect or other harmful or disruptive component. By transmitting any communications to our websites, including without limitation communications posted to chat rooms, bulletin boards or other user forums, you warrant that such communications are original to you or that you have authorization to publicly communicate them and you waive all moral rights or other similar rights world-wide in those communications.
4. Disclaimer and Limitation of Liability
THIS WEBSITE, THE MATERIALS AND SERVICES PROVIDED AT OUR WEBSITES AND LINKS TO OTHER WEBSITES ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER Claire France, NOR ITS AFFILIATES AND THEIR MANAGERS, ADMINISTRATORS, EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDER, SPONSORS, LICENSORS OR SIMILAR ENTITIES GUARANTEE THE ACCURACY, TIMELINESS OR COMPLETENESS OF THE MATERIALS INCLUDING BUT NOT LIMITED TO THE INFORMATION ON SERVICES, PRICES OR DESCRIBED PRICES. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. CLAIRE FRANCE, ITS SUPPLIERS, AFFILIATES, AGENTS, EMPLOYEES, MANAGERS, ADMINISTRATORS OR THIRD PARTIES OR OTHER THIRD PARTIES WILL NOT IN ANY CASE BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER (INCLUDING BUT NOT LIMITED TO THE LIABILITY FOR LOSS OF USE, DATA, INCOME OR PROFITS OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE OR RESULTING FROM THE USE OF THIS WEBSITE, ANY LINKED WEBSITE OR MATERIALS OR INFORMATION CONTAINED IN ANY SUCH WEBSITES, INCLUDING BUT NOT LIMITED TO THOSE RESULTING FROM ACTS OF GOD, COMMUNICATION FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO RECORDS AND PROGRAMS OR SERVICES OF Claire France, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, WHETHER FOR NEGLIGENCE OR GROSS NEGLIGENCE, WHETHER OR NOT REASONABLY FORESEEABLE AND WHETHER OR NOT ONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR LINKS FROM THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF COMPUTER HARDWARE OR DATA, YOU ASSUME ALL COSTS. APPLICABLE MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE LIMITATION OR ABOVE EXCLUSION MAY NOT APPLY TO YOU. LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
5. Links to Third Party Content
This website contains links to third-party websites which are not under the control of Claire France and Claire France is not responsible for the contents in any linked website. These links are provided solely for your convenience. Claire France does not endorse or make representations or warranties about those websites, or any information, software or other products or materials found there, or any results that may be obtained from using them.
6. Law Governing the Contract
This contract is governed by the provincial laws of Quebec and by the federal laws of Canada, and you consent to the jurisdiction and venue of exclusive trial of the courts of the Province of Quebec in the event of any dispute arising out of or relating to the use of this website and material contained therein.