Privacy policy

1. General

This Privacy Statement sets out what information Claire France may collect and how we may use that information. This Privacy Statement only applies to Site Web by Claire France which is intended for people residing in Canada.


2. Personal information

Claire France nWe will only collect personal information about you if you give it to us voluntarily.

We collect your personal information when you:

i) Purchase products from the Website;

ii) You create an account on this Website;

iii) Complete a survey, enter a contest or any other promotion;

iv) Contact Us or when otherwise subject to Claire France.

Personal Information may include your name, address, email address, telephone number, items purchased, date of birth, method of payment, and any other personal information you may give toClaire France. In addition, personal information may also include information collected automatically when you visit our Website. We collect information from your browser. For example, this may include your IP address, your computer type and language, access times, the content of any undeleted cookies that your browser has accepted from us, and the address of the sites website from which you were redirected to our Website.


3. Use of Personal Information

Claire France may collect and use your personal information to better understand your needs and how we can improve the products and services we offer you and to communicate with you. Your information may be communicated to agents of Claire France listed below in connection with the services that these individuals or legal entities perform for Claire France. Otherwise, Claire France will not disclose your personal information to others without your consent. Information and promotions from Site Web by Claire France are intended for people residing in Canada and are only valid in Canada, unless otherwise indicated on the Site Web. We may sometimes ask you to confirm that you live in Canada, to ensure that the answer or information we provide to you is appropriate for the country where you live.

i) Authorized Service Providers: We may share your Information with service providers who carry out transactions on our behalf. Services offered by these vendors include order processing and credit card payments, delivery, customer service, marketing assistance, sales and business analysis, customer service support, functionality of our Website, conducting contests, sweepstakes and surveys, and supporting other features of our Website. These service providers may have access to your Personal Information for the sole purpose of carrying out their functions;

ii) Business Partners: We may share your Personal Information with our business partners in order to offer you products, services, promotions, contests or sweepstakes through our Website or services. Our partners may use your Personal Information in accordance with their own privacy policies. To learn more about the privacy policy of a particular business partner, you should contact that partner directly.


4. Security

Claire France is committed to keeping the data you provide to us in a secure location and will take reasonable precautions to protect your personal information against loss, misuse or modification. Claire France agents or contractors who have access to your personally identifiable information in connection with the provision of services for Claire France are required to respect the confidentiality of this information and are not authorized to use said information for any other purpose.


5. Children

If you have not reached the age of majority in your province or the territory where you are domiciled, be sure, before providing us with personal information, to ask your parents for permission.


6. Non-personal information collected automatically

We may collect information about you that is not personally identifiable, such as the type of Internet browser or computer operating system you use and the domain name of the Site Web from which you established the link to our Site Web. Also, when you look at our Site Web, we may place certain information on your computer in the form of a “cookie” (a cookie file placed on the hard drive) or a similar file. “Cookies” allow us to adapt a Site Web or promotion so that it better meets your interests and preferences. Most Internet browsers allow you to erase cookies from your computer's hard drive, block all cookies, or receive a warning before a cookie is placed. Please refer to your browser instructions or help screen to learn more about these features. Claire France does not automatically collect personally identifiable information, but we may link automatically collected information to previously communicated personally identifiable information.

Claire France reserves the right to modify this Privacy Statement at any time.


7. Infolettres

Our electronic communications allow you to take advantage of our promotions, offers and contests. You can unsubscribe at any time via the unsubscribe mechanism included in our messages. As mentioned by law, your withdrawal request will be processed within 10 working days.


8. Text messaging (SMS)

The information submitted for the text messaging service is used by us to inform you of our promotions, offers and contests only. When you register for the text messaging service, you agree to receive recurring informational messages from Claire France, including messages that may be sent from an automated system to the telephone number you provide upon registration. Consent to receive text messages is not a condition of purchase. Fees may apply. Not all devices may be compatible and our messages may not be deliverable in all areas. Claire France and its mobile providers are not responsible for undelivered or delayed messages. You also accept the conditions of sale and the confidentiality policy. You can unsubscribe at any time using the following keywords: STOP, UNSUBSCRIBE, CANCEL and END or STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT. An additional message will be sent to you to confirm your unsubscription as well as instructions for re-subscribing.