Returns and refunds
Unsatisfied? We’ll refund.
It’s as simple as that! For a refund, return your unsatisfactory items within 30 days. Except for final sale* items.
*Final sale products (50% or more off) cannot be returned, exchanged or refunded.
Whether you bought your items in-store or online, in-store returns are always free. Show your receipt at the checkout and we will reimburse the item through the same method of payment it was paid with.
Note that items bought in-store can only be exchanged or refunded in-store and that final sale items cannot be returned. Find a store near you.
Circle on the delivery slip the items you’re returning. Put the items and the slip in the bag and attach the return label. You’ll be refunded within five days of us receiving your package. It may take a few days before the transaction appears on your credit card statement.
Items bought in-store can only be exchanged or refunded in-store.
Conditions for all returns
- Items must be returned in new condition and carry the original tag.
- Items that have been washed, worn, stained or damaged are neither refundable nor exchangeable.
- For hygienic reasons, underwear, swimsuits and earrings for piercings are neither refundable nor exchangeable.
- Gift cards cannot be exchanged for cash.
- Shipping fees paid for delivery of your order (online purchase) are not refundable.
Web order cancellation
Are you having second thoughts about the purchase you just made on our website? We understand. As long as you haven’t received the shipping confirmation, you can cancel your order by calling us at 514 399-0899 or 1 844 362-1555.
If you have received the shipping confirmation, the parcel is on its way. No worries: you can return any item ordered online to a store or by mail by following the process described above.
Need help or advice?
- Check our frequently asked questions
- Write to us at [email protected]
- Call us at 514 399-0899 or 1 844 362-1555 (toll free)
Monday through Thursday from 9 am to 9 pm ET.
Friday from 9 am to 5 pm
Saturday and Sunday from 12 h to 5 pm
- Chat with us live